kewlpuff - 04/04/2009
AwesomeOut of all the vendors we worked with, we were probably the most satisfied with Wedding Box for their photography. We bought their Diamond Package which included the following:
Studio Pictures
Indoor and Studio Pictures on 2 separate days
2 wedding gown rentals for studio pictures
2 evening gown rentals for studio pictures; 1 of which I replaced with my own modified qipao
3 grooms tux rentals
Hair and Makeup for both days
1 Studio Design Album with metallic photo paper inside + Studio Design CD
2 enlargements
Wedding Day Pictures
8 hour limo
4 bridesmaid + 1 junior bridesmaid gown rentals ($15 extra for any alterations of length of skirt)
4 groomsmen tux rentals
2 grooms tux rental
10 hour video and photo
all master wedding day photo files
unedited wedding day video for additional $150
Hair and Makeup for 4 bridesmaids, 1 junior bridesmaid, 2 moms and the bride
Photography by Rex, Oscar and Kevin
We bought the Diamond Package because we were incredibly impressed with Rex's photography skills and style from our other friends' weddings. When you buy the Diamond Package, you are guaranteed Rex as your photographer. Rex taught us how to pose, made us laugh and really tried hard to take good quality pictures. When Rex took a picture that was just so so during the studio shoot he would shoot over - that was how incredibly professional Rex was. You would know when a photo met Rex's standards because he would stare at his camera and say "hmm... acceptable." We also worked with Oscar (photographer) and Kevin (assistant) who were both funny and very helpful. Oscar was very attentive to detail and made sure to always smooth out the bottom of my dress which was much appreciated. Oscar himself is also a photographer and his pictures are exceptional as well.
Makeup by Tina
For hair and makeup, we worked with Tina. I can not say enough good things about Tina. She is very kind, professional and truly listened to what I wanted. Most of the time, I gave Tina free reign to work with my hair and Tina was very creative in the styles she created for me. Tina's makeup skills are also incredible. Apparently, Tina was a professional makeup artist for photo shoots and magazines back in Shanghai! On the day of our indoor shooting, I had gotten little to no sleep the night before and had a few red dots from residual acne + enormous eye bags. Tina made my skin flawless and gave me huge bright eyes. I keep telling everyone that I walked into Wedding Box looking like a pig and Tina had me walking out looking like a model. Tina exhibited the same patience and creative skill on the day of our wedding as well. We highly recommend working with Tina even if you just want makeup done separately.
On the day of our wedding, the girls had Aggie and I believe Vicky working on my bridesmaids' hair and makeup. They all turned out fabulous, especially Aggie's hairstyle for one of my bridesmaid's shorter hair. All my bridesmaids looked fabulous and even our guests commented on how beautiful they were!
Sales
On the sales front, I dealt with a good number of gals. Our main sales rep was Annie who was great - she was very helpful and kept track of the pricing for our contract. We also worked closely with Kitty who is totally awesome. Kitty always followed up whenever I had a question and paid careful attention to small details. We worked a bit with Kimberly and Vicky the week before the wedding because Annie went on vacation. Both gals were very helpful, especially Kimberly when I was getting dressed into the Chinese Han Fu on the day of the wedding - Kimberly found me safety pins and double sided tape to stick up the bow on my Han Fu. All the sales were able to keep me in check when I started turning bridezilla in the last 2 weeks as well which was much appreciated! The one thing we would advise is to keep up with the items your schedule and with anything that is special ordered like dresses, enlargements, etc. The sales team is generally very good about following up but I've seen their calendar and they are very BUSY!
Limo
The only thing we were a bit miffed about was the limo service on our wedding day. We were guaranteed 8 hours but we only really used the limo for 5-6. We let the limo driver off 2 hours early and paid the driver $20 tip but the driver came back to us saying that the minimum for tip had to be $50. The limo driver said that Wedding Box should have told us but that seemed kind of fishy. We were not very happy with the limo driver also because we gave the limo driver a bag of tulle to decorate the limo. When the limo driver took the bag, he made a comment, "What the F* am I supposed to do with this?" That was highly unprofessional. Although he did manage to get the 2 kitty plushe dolls on the front of the car, the rest of the tulle was not used at all and he had plenty of time to use them up.
Attire Rentals
Our package originally included bridesmaid dress rentals from either Mori Lee or Forever Yours. I wanted a pale mint green color which none of those companies carried but Watters did. If Wedding Box were to order the actual Watters dress, I had to pay an extra ~$65/dress. Wedding Box offered to have a Taiwanese seamstress make the bridesmaid dresses based on the Watters design which would not cost extra. I took that risk and the dresses all came out fabulous, even customized to each girl's size! Only minimal alterations were needed so we were very happy on how the dresses turned out.
Videographer
Ok, so the other thing that I wish we had more coverage on was the video part. Terrance/Lawrence did a pretty nice job in the beginning of the day with the tea ceremony coverage but we lost a good 30 minutes where the guests filtered into the chapel, the chapel itself, about 20 minutes of our cocktail hour and we lost bits of our 1st dance. We paid an extra $150 for the unedited footage a few days after the wedding and towards the end of the DVD, there were 2 sections of our DVD which together added up to be about 10 minutes of dancing from another bride's wedding =P LOL~ It was pretty funny because our whole family was watching the unedited video and when that part came up, we were like who turned on the Bollywood music? I'm guessing our videographer was recording over an old tape and was worried about running out of tape. It would have been awesome to get the whole 10 hours of footage so that we could do some of our own cutting and splicing but we did get a good ~5 hours. Otherwise, we were quite happy with how the unedited video turned out and are anxious to see the edited video.
For the price that we paid, we highly highly recommend Wedding Box because of the comprehensiveness in their services offered and quality of photos. Having great photos was really our priority and Wedding Box more than met our expectations. Being amateur photographers ourselves (ha!), I'd say meeting our goal was no easy task. Many many props and thanks to Rex, Oscar and Kevin at Wedding Box!
Elizabeth - 05/30/2008
AwfulOne of the worst customer experiences I have ever had, and they are not yet close to meeting the contractual obligations. Wedding is still 4 weeks away and I'm already fed up. First, they court you and promise their wonderful service and expertise. Then they find every way to squeeze more money out of you and give you the minimal amount of service. Problems arise with every interaction. One - They take measurements for the groom tux for the photography, and we are promised that we can chose from a variety of styles. We ask to come in early to pick a style and they tell us no worries, they have plenty of styles to chose from in their inventory. We show up the day of and there is only one tux they can offer us. 2 - Our contract says that we get three bridesmaid dresses. When my bridesmaids show up for their measurements, they are told they each need to pay $200 each because they need to special order for them because they don't have their sizes. Mind you, my bridesmaids are regular sizes (sizes 4, 6, and 8). Apparently, they need to amend their contracts to read that bridesmaid dresses will only be provided if your bridesmaids are sizes 0 or 2. Same experience with groomsmen who are told they need to pay $35 for the vest and tie despite tuxes being guaranteed in our contract. 3 - Contracting their people for makeup & hair the morning of wedding. We tell them we have a number of people that need M&H and we need to be out by noon to get to the church in time. We are told no problem. Now, they are charging me an extra $100 for "overtime" to come in at 8:30am. I wish I got paid $100 for half an hour! 4 - Ordered a wedding gown and was told that a veil came with it. Surprise, surprise - when I get the gown, there is no veil. It's another $150 to get the veil. 5 - Seems like they quote you one thing and when you come to actually place the order, you "misunderstood" all the prices. I can go on and on about the problems I have, and I've only gotten to the tip of the iceberg. Bottom line - If you want to pay a whole lot of money for a whole lot of aggravation, this is the place for you.