bridal studio :: Loveliness

loveliness=thieves - 08/19/2008 Awful
Loveliness is owned by a family that has absolutely NO INTEGRITY or PRINCIPLES!! This family is a bunch of LOW-LIFES that lie and cheat for a living; they have no shame whatsoever because they don't think what they practice is GLARINGLY BAD! (This family has no intelligence and logic. In fact, a stump has more brain than the entire loveliness family combined.) They do not abide to the basic laws of morality. They change the terms of the contract when it suits them. Run away from them as fast you can and be glad you did. This family operation does not know anything about customer service or doing business the honest way; all they care about is taking/ROBBING people's money. They charge a lot of money, but only commit to doing the minimum amount of work. They claim to have been in the business "successfully" for over 10 years, but they could have fooled me based on what my husband and I have been through over these painful 16 months and counting. The owners have amnesia and can't recall what they say from day-to-day. When trying to get you to sign on the dotted line, they will tell you whatever you want to hear; however, once they get you to sign on the dotted line, that is where the ORDEAL really begins. They've no regards for you after you've put down a deposit. Forget about customer service; loveliness is an experience no one should go through -- you make requests but the staff rarely replies unless "you" initiate it. My husband and I have lost track on the number of times when they said we would have our pictures to review in a couple weeks, only to have a month go by and not even a phone call; and when we finally get the changes, only a fraction of them are done -- many done incompetently. One of their many problems is that they NEVER admit their faults, even when it's obvious. The pictures are processed by the most incompetent group of so-called "professionals" in Taiwan. That's double incompetency because loveliness is run by those who barely know English. They don't know how to perform touch-ups. My husband and I found so many pictures that are untouched in our engagement layout. Instead of admitting their wrong doings, they blamed us for making too many changes. Also, be prepared to tell these JOKERS many times when pointing out their mistakes. To save time, I suggest you write them down once and be prepared to submit that list many times over to those "professionals". Again, do not count on getting your pictures anytime soon. It has been over a year now and we have yet to receive our engagement and wedding day albums and other products. For the most part, monkeys could comparatively do just as admirable a job, charge less, and customers would not have to brave the amount of b/s and excuses. Do not get SUCKERED in by these CON ARTISTS. They deserve negative points; however, I can't give them zero stars because this is a requirement of the website. This place should be ASHAMED to call itself a business. Please, do yourself a BIG favor and avoid this place like the plague. My husband and I think a sharp stick in the eye would have been less of a TRIBULATION/SUFFERING than having to deal with the amount of incompetency called loveliness.

We can definitely relate to ALL the bad reviews. Every single HORRIBLE thing that people (all that have posted their reviews) have gone through, my husband and I have the exact same experience. Loveliness is HOPELESS! It's too bad that there's not a way that we victims can warn new potential loveliness victims. My husband and I TRULY regret giving them our business. WE CAN HONESTLY SAY THAT THIS IS THE BIGGEST MISTAKE BOTH OF US EVER MADE!!! They've no respect for us as customers, even though we've given them thousands of dollars.

Furthermore, for some odd reason, people "seem to think" their son, ricky, is the "best" photographer. Absolutely NOT, NOT even close!! He's not even a photographer by trade; it's NOT part of his background. He was a mechanic. He learns how to take photos as he goes along and uses his customers as "guinea pigs." The biggest joke is that you've to pay a premium, $500, if you want him to be your photographer because he so "busy" and "in-demand". My husband and I know better since he shot our engagement photos. Anyone can take better pictures than him, and they don't even need a $3,000 camera that they claim they use. Fortunately for us, we had a different photographer for our wedding day shoot, and he was way better than that clown, ricky. If you ever deal with the son, you'll find that he has NO CLASS (down-right rude, obnoxious, illogical, unreasonable, retarded.) Because he's such a MAJOR LOSER who cannot keep a job, his mother has built up this business, "loveliness" (via the most DISHONEST way) to take care of him since he's her only son.

*** For more negative reviews, please visit other websites: Yelp, Yahoo bussiness reviews, Citysearch, Chopstick brides. I'm sure there are more, but these are the sites that I've found thus far.

These loveliness thieves would do a lot of service to newlywed couples if they actually spend their time doing a good job as opposed to writing good reviews for themselves (there are a few 5-star reviews that were written by this family of losers.) Even animals have more dignity than this entire family! They're such low-life scums that I'm running out of the worst adjectives to describe them. They call robbing poeple's money is a way of doing business? Not only they don't teach their children right, they've encouraged them to cheat, lie, and robb others. I've never ever, in my life thus far, said anything worse than this to anymore, not even to an animal. Again, even the worst adjectives we victims use are just understatements. Having dealt with this family, it is credible that they are the lowest beings in this enire universe!!

Pros: There are no pros to highlight.

Cons: Where to start? Incompetence, lack of customer service, deceptive practices, lack of parking -- just to name a few. My husband and I can certainly keep writing about many, many more problems that we've had with this studio; however, it'd take, literally, days to compose.

greedy experience - 01/31/2007 Awful
People are fake and lazy at loveliness. Once they get your business, they treat you poorly.

We negotiated a wedding package (engagement pics, wedding day pics, and video for the wedding day). It all appeared as if we were getting a great deal. Until...

After some thought, I decided to go with another videographer since their videos are not very professional/artistic. I told the boss (she wants people to call her "mama") and she came back taking away all my discounts and the "free" items that we negotiated for. She also took away the groom's tux rental and all my dress rentals for the day. I ended up having to pay for all of these items (which were supposed to be included in the wedding package).

Her employees also downgraded my photoalbum from the special "piano" album to the regular album. Basically, I paid full list price in the end. DO NOT GIVE THEM MORE MONEY THAN NECESSARY- since they don't give refunds and they also try to downgrade your picture quality!!! I would never have chosen this studio if I was going to pay full list price (since part of my decision was based on the negotiated deal.)

They have very poor customer service. Watch out for the fake smiles too. They try to cut down on EVERYTHING once they get your business and your money. They leave you with no choice but to agree (Since they have your pictures in their hands) and the quailty of their pictures (paper, prints, etc) are always downgraded from what you thought you were going to get.

If you decide to use them, make sure to TALK AND WRITE everything out. GET EVERYTHING WRITTEN DOWN- dates, items, etc. Make sure you include a clause that allows no changes on their behalf before you give them your business.

I witnessed Judy (she works at the studio) lie to this other customer. The other customer wanted the upgraded album and he said that they negotiated for it before their wedding day picturs were taken. Judy said it wasn't written down in the contract (the upgraded version) and so he was stuck with the plain album version. He had no choice because the pictures were taken, and they already had his money. SO GET EVERYTHING WRITTEN DOWN! Don't believe Loveliness because they are NOT HONEST.

These people are sneaky and greedy. Just beware. Don't get suckered into using them just becasue the old boss lady tells you to call her "mama" and just because everyone smiles at you. They're really mean and selfish and "mama" trains her employees to be greedy behind your back.

Bride-to-be - 09/27/2006 Poor
Great pictures (we had the best photographer at Loveliness) but disorganized and terrible customer service. I couldn't remember how many times I have called them to get my wedding portrait to ensure it is coming before the wedding day! I am exhausted from chasing after them.